price increases of more than 450% on expiring contracts, worried customers

A few months later, and it is the turn of the second category of customers to cough while opening their mail, with an increase of more than 450% in kWh.

“I had to change the calculation several times because I thought I was wrong. But no: it’s an increase of 268%”

Fabienne Taleyson, from Bègles, is in this case. “I discovered, when I received a letter, that my contract, signed in 2019, is about to expire. I didn’t even know there was a difference between the regulated tariff and the market price. »


Fabienne Taleyson discovered the expiration of her fixed price contract.

Guillaume Bonnaud / “South West”

Going through this new commercial proposal (€0.29971 per kWh), the mother of the family has a lot of ideas comparing it to what she has been paying until now. “In the current context of rising energy costs, I am worried. He has a reason: at the moment, the price blocked for three years guarantees him a kWh at €0.08137. “I have to change the calculation several times, I thought I was wrong. But no: it’s an increase of 268%. »

Above, the commitment form of the Taleyson family at €0.0813 per kilowatt hour in 2019. Below, the new price to be paid: €0.29971/kWh.


Above, the commitment form of the Taleyson family at €0.0813 per kilowatt hour in 2019. Below, the new price to be paid: €0.29971/kWh.

Copy “SO”

group therapy

Currently, his family pays about 1,000 euros a year, or 83 euros a month. From November, with the same consumption, it will be 223 euros. “Just thinking about it hurts me. This completely disrupts our accounts. »

Testimonials from confused users abound on social networks.


Testimonials from confused users abound on social networks.

Facebook

While browsing Facebook, the 30-year-old realized that he was far from alone in this case. On the Wanted Community Bordeaux page, many Metropolis residents have shared their dissatisfaction.

Testimonials from confused users abound on social networks.


Testimonials from confused users abound on social networks.

Facebook

In Bordeaux Caudéran, Luc Baudia was hit. “Our old price is €0.04046 excluding tax (0.048588 including tax) per kWh. In November, it will be €0.26832 including tax. » Amount of increase: +452%. “We jumped in the air doing the math. Last year, we paid 1,500 euros for four in a 150 square meter house”. With the same consumption, their billing in a year would be 8,283 euros. Or 690 euro per month. “Do we have to choose between food or heating? “, worries his wife Sarah. “Our boiler is very energy intensive and our owner does not change it all night. We can’t turn it on. »

For this family, the increase amounts to + 452% and the deadlines to come look unlikely, even with the discount of


For this family, the increase amounts to + 452% and the deadlines that come look unlikely, even with the “tariff shield” discount.

Copy “SO”

To collect more testimonials, Fabienne Taleyson decided to create a Facebook group specifically open to the customers concerned. Its vengeful title reflects the young woman’s anger: “Les Bordelais vs Gaz de Bordeaux”.

Matter of choice

Consumers also want to take their digital protest to “Google reviews,” where they file their testimonials. The operator makes a point of giving everyone the answers. One of them has a knack for annoying angry customers: “You are free to choose the supplier you want, as long as it offers offers in your municipality. Because in this event, Fabienne Taleyson also discovered the local status of Gaz de Bordeaux’s quasi-monopoly, despite market liberalization at the national level.

For others, the surge in kWh is exasperating with the choiceless operator, and paying a


For others, the surge in kWh is exacerbating the frustration of having no choice of operator, and of paying a “market price” without real competition.

Google Reviews

For individuals, there is, of course, an alternative. “I know people who are subscribers to ENI, trust Béglaise. But these are only people who have been canvassed. I myself called this Italian operator. But they explained to me that they are not able to open a contract for me or to contact me with a seller. And it’s up to me to find one by my means! »

“It is not possible for an operator in a monopoly situation to be allowed to set a market price”, Romain Bru, from Bruges, was angry. We are far from free and undistorted competition, indeed. “In this specific case, the situation must be regulated by the public authorities”, continues this customer, whose bill will be increased by four.

The current situation is also causing a lot of trouble for customers who have taken out a “regulated rate” contract. This is the case of Bess Khediri, from Floirac. He finds himself faced with a dilemma: stick to his current contract (and the rising tariff) until his absence in 2023 or move to a blocked market price? “I have decided not to do anything for now. If I subscribe to €0.29/kWh for three years and the prices then drop, I will be very sad! Strange situation in which to choose a gas contract, one has the impression of playing its purchasing power in the casino.

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