Hautes-Pyrénées: deprived of telephone for 3 weeks, Orange subscribers from Andrest see red

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For three weeks, around thirty Orange subscribers in Andrest, including many professionals, have had no telephone or internet connection. The operator seems to be turning a deaf ear, with interventions that are rare because they are ineffective, at least for now.

About ten days ago in our columns, Fabienne, the pharmacist in Andrest expressed her difficulties in connection. “It’s really a problem, we don’t have a phone and no internet access since July 18, it’s impossible to use the payment terminals or our devices for remote transmission”, he said, “and to crown everything, last We are on duty this week.”

Of course, he goes to Orange, where he was first offered, ironically, a telephone appointment with a technician, if his line does not work … Despite his insistence, the operator assured us that everything is fine , that destruction is possible. not from them. “Maybe, but they gave me an Air Box, a small wi-fi box, it works more or less, we don’t have fiber speed, it always disconnects and I have to go, at my expense , a specialist technician to adapt our software in this case… Actually, it’s not serious, we have professional subscriptions, more expensive than individuals, with a dedicated service, for example, l 24/ 24 hours of assistance and the obligation to repair within 48 hours.” We’ve come a long way…

At the café-bakery, Bernard Mouret and his wife want to get out of this situation quickly.

“Orange can’t be sure!”

Same thing for Stéphane and Sonia, who run Proxi, right next door. “Since July 18, we have nothing left, we can no longer accept payments by credit card, nor can we make our daily orders, made via the internet or by phone. We contacted Orange, who offered to take an Air Box. , we have to take it, they don’t even work! Think, it’s a miracle that they are on the phone, and when they are, they answer that the incident, you are talking about a incident, taken into account, very big!”

Sonia and Stéphane, the managers of Proxi have the feeling that they are

Sonia and Stéphane, the managers of Proxi have the feeling of being “walked”.

Stéphane has not ruled out taking legal action against others for lack of service. Especially since the Air Box, which worked somehow until then, was only released after the power cut. “We’ll go back and get another one…” This is the same frustration of Bernard Mouret and his wife, who manages “Le Miotron”, the village café-bakery. “We are like our colleagues, we don’t know what to do anymore. We put in an Air Box, but it works in half an hour. We can relaunch Orange, nothing happens, sent they give us the ball back, tell us it’s not from the network. If we insist a little and we get angry, they promise us discounts on our subscriptions, but we don’t care, what we want it to work! or three days, we should have adapted, but now, three weeks have passed. So far, because we still haven’t escaped it!”

Delphine Dupuy, the manager of the interior design company Castellanos, was also affected at the entrance of the barangay. Strangely, a giant telephone antenna accompanies the site. “But it doesn’t work better for all that”, he shouted, “we can ask Orange, they send us technicians from their subcontractors, who check that our fiber connection is correct, he. The problem comes from in Orange’s network, but they don’t want to admit it. So yes, we got an Air Box, but we have to configure it ourselves, otherwise, it doesn’t work. By the way, it works when wanted, and it’s not always wanted… But we need an internet connection and a phone to work, to contact our customers, our suppliers.”

At Castellanos, we are trying in vain, even temporary solutions to recover internet access...

At Castellanos, we are trying in vain, even temporary solutions to recover internet access…

One of his collaborators, who appears at the cutting edge of technology and has contacts in the industry, explains: “Everyone passes the money, but the problem comes from Orange, it’s a card that’s not well installed in one closet in. Vic-en-Bigorre. The same breakdown happened in Ibos three weeks ago, it was quickly fixed, you have to return it. so Orange does not want to assume. And it started very badly anger, on the side of Andres …

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